Privacy Policy
Precision Diesel & Hydraulics respects your privacy and is committed to protecting the personal information that we collect and hold.
This Privacy Policy explains how Precision Diesel & Hydraulics collects, uses, stores and discloses personal information when you communicate with us, use our services or visit precisiondh.com.au.
This policy has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business. The Australian Privacy Principles regulate how covered organisations collect, use, disclose, protect and provide access to personal information.
1. Personal information we collect
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
Depending on how you interact with us, we may collect:
- Your first and last name
- Company or organisation name
- Email address
- Telephone number
- Business, billing or postal address
- Worksite or project location
- Equipment, machine and component information
- Machine make, model and part numbers
- Details about the services in which you are interested
- Preferred project commencement dates
- Project descriptions, fault information and service requirements
- Photographs, documents and other files submitted with an enquiry
- Records of correspondence and communications with us
- Payment, transaction and account information
- Information supplied when applying for employment or contracting opportunities
- Website usage and technical information, such as your IP address, browser type, device information and pages visited
The website’s enquiry form currently requests information including your name, company, location, email address, phone number, required services, proposed project start date, project details and optional file uploads.
2. How we collect personal information
We may collect personal information:
- Directly from you when you contact us
- When you submit a website enquiry or request a quote
- When you telephone or email us
- When you provide equipment details, photographs or project documents
- When you engage us to provide services or supply products
- When you apply for employment or contracting opportunities
- Through conversations, meetings, site visits and business correspondence
- From your employer, authorised representative, contractor or business associate
- From publicly available sources
- Automatically through cookies, server logs and website analytics technologies
Where practical, we will collect personal information directly from you.
3. Why we collect and use personal information
We may collect, hold, use and disclose personal information to:
- Respond to enquiries and requests for assistance
- Prepare quotations, estimates and service recommendations
- Assess equipment faults and project requirements
- Provide drill rig maintenance, hydraulic services, component overhauls, parts, filters, service kits and lubrication system solutions
- Schedule workshop, field service and breakdown work
- Communicate with customers, suppliers and contractors
- Process invoices, payments and business transactions
- Arrange delivery, collection, site attendance and product supply
- Manage customer, supplier and business relationships
- Maintain business, safety, service and accounting records
- Assess employment and contractor applications
- Improve our website, services and customer experience
- Protect our systems, property, staff and customers
- Meet legal, regulatory, insurance, workplace safety and compliance obligations
- Resolve complaints, disputes or technical issues
We will generally only use your personal information for the purpose for which it was collected, for a related purpose that you would reasonably expect, with your consent, or where required or authorised by law.
4. Information submitted about equipment or worksites
When contacting us, you may provide photographs, fault descriptions, machine information, part numbers, site requirements or other technical documents. The website encourages customers to provide these details so the team can assess the work and recommend an appropriate next step.
You should avoid including unnecessary personal, confidential or sensitive information in uploaded files. You must also ensure that you are authorised to provide any information, photographs or documents belonging to another person or organisation.
5. Cookies and website information
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, improve performance and help protect the website from misuse.
Information collected automatically may include:
- Your IP address
- Browser and device type
- Operating system
- Approximate location
- Referral source
- Pages viewed
- Date and time of visits
- Interactions with website features
You can usually disable or delete cookies through your browser settings. Some parts of the website may not operate correctly if cookies are disabled.
Third-party website services, including hosting, analytics, security, mapping, embedded media or form-processing providers, may also place cookies or process technical information according to their own privacy policies.
6. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- Employees, directors and authorised representatives
- Contractors, technicians and service personnel
- Parts manufacturers, distributors and suppliers
- Delivery, freight and logistics providers
- Accountants, insurers, legal advisers and professional consultants
- Information technology, website, email, hosting and data-storage providers
- Payment and financial service providers
- Government departments, regulators, emergency services or law-enforcement bodies
- Other parties where you have authorised the disclosure
- A purchaser or adviser involved in a proposed sale, restructure or transfer of the business
We do not sell or rent personal information to third parties.
7. Overseas disclosure and storage
Some technology, website, email, cloud-storage, analytics or software providers may store or process information outside Australia.
The location of overseas servers may vary depending on the provider and its infrastructure. These locations may include the United States and other countries in which our service providers operate.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps required by applicable Australian privacy law. APP privacy policies should explain whether overseas disclosure is likely and identify relevant countries where practicable.
8. Direct marketing
We may use your contact information to communicate with you about our services, products or business updates where you have consented or where otherwise permitted by law.
You may ask us to stop sending marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
Operational communications relating to an existing enquiry, quotation, account, project or service may still be sent when reasonably necessary.
9. Storage and security
We may store personal information electronically, in paper records or through authorised third-party service providers.
We take reasonable steps to protect personal information against:
- Loss
- Misuse
- Interference
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
These steps may include access restrictions, account controls, secure systems, backups, staff procedures and appropriate physical security.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
10. Retention of information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records or to satisfy legal, accounting, insurance, taxation, safety and contractual requirements.
When personal information is no longer required, we will take reasonable steps to securely destroy it or remove identifying information, unless we are legally required to retain it.
11. Accessing or correcting your information
You may contact us to request access to personal information that we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
In certain circumstances, the law may permit us to refuse access. Where applicable, we will explain the reason for the refusal and any available complaint options.
The Australian Privacy Principles provide individuals with rights to request access to and correction of their personal information.
12. Remaining anonymous
Where practical and lawful, you may interact with us anonymously or by using a pseudonym.
However, we may be unable to provide quotations, arrange field services, process orders, attend a worksite or properly respond to an enquiry without sufficient identifying and contact information.
13. Employment applications
When you apply for employment or contracting opportunities, we may collect information such as:
- Your name and contact details
- Résumé and employment history
- Qualifications, licences and certifications
- References
- Work eligibility
- Safety, medical or fitness information where relevant and lawful
- Other information required to assess your suitability
Applicant information will be used to assess applications, verify details and manage recruitment and employment processes.
14. Third-party websites
Our website may contain links to third-party websites or online services.
We are not responsible for the privacy, security or content of external websites. You should review the privacy policy of each external website before providing personal information.
15. Privacy complaints
You may contact us if you believe that we have not handled your personal information appropriately.
Please provide:
- Your name and contact details
- A description of your concern
- Relevant dates or communications
- The outcome you are seeking
We will review your complaint and aim to respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner. OAIC guidance recommends first allowing the organisation a reasonable time, usually 30 days, to respond before escalating a privacy complaint.
16. Changes to this Privacy Policy
We may update this Privacy Policy when our business practices, website, services or legal obligations change.
The current version will be published on our website with the date it was last updated. OAIC guidance recommends regularly reviewing privacy policies so they continue to reflect current information-handling practices.
17. Contact us
For questions, access or correction requests, or privacy complaints, contact:
Precision Diesel & Hydraulics
Address:
3/31 Iridium Drive
Paget QLD 4740
Australia
Phone:
Email:
admin@precisiondh.com